LOST AND FOUND POLICY

Important Guidelines for All Tenants By GharApna Management Services Dear Tenant, To ensure a safe, respectful, and smooth living experience for everyone, we request all tenants and staff to follow the guidelines mentioned below: 1. Police Verification & Documentation All tenants and staff must complete the required documentation and police verification (NOC) at the earliest. This is a crucial step...

GharApna Complaint Escalation Matrix

GharApna Complaint Escalation Matrix Dear Tenants, At GharApna, our mission is to create a “home away from home” experience for all our residents. While we strive to provide prompt and efficient service, we understand that issues may occasionally arise. To ensure every concern is addressed in a structured and timely manner, we have created a clear escalation matrix. Please follow the steps...

Updated Key Replacement and Lockout Support Policy

Dear Tenants, We are updating our key replacement and lockout support policy to ensure smooth operations and better service. Please read the following carefully: Key Replacement Charges If a key is lost, the following replacement charges will apply: Main Door Key: ₹500 Cupboard Key: ₹500 Both Keys Lost: ₹1,000 Please keep your keys safe to avoid these...

PROCESS OF NOTICE PERIOD & DEPOSIT REFUND

Dear Sir/Madam, As per rental terms, a one-month notice is mandatory after the lock-in period for both the owner and tenant. If vacating early, rent is applicable until the notice period ends, and the deposit will be refunded on the last day of the notice. The deposit refund is processed automatically within 24-48 hours after vacating. Please update your UPI ID or bank details via WhatsApp SMS to...

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