GharApna Complaint Escalation Matrix
Dear Tenants,
At GharApna, our mission is to create a “home away from home” experience for all our residents. While we strive to provide prompt and efficient service, we understand that issues may occasionally arise. To ensure every concern is addressed in a structured and timely manner, we have created a clear escalation matrix.
Please follow the steps below if you face any issue:
Escalation Level 1: Report via Tenant App
Report the issue through the RentOk Smart Tenant Application. Our team monitors these requests and aims to respond and resolve them as quickly as possible.
Escalation Level 2: Contact Property Caretaker (After 24 Working Hours – Non-Emergency)
If your issue is not resolved within 24 working hours and it is non-emergency in nature, please call the concerned property caretaker directly for an update and resolution.
Escalation Level 3: Reach Out to Property Manager (After 2 Working Days)
If the issue still remains unresolved after 2 working days, you may escalate the matter to the Property Manager responsible for your location.
Escalation Level 4: Email to GharApna Escalation Team (After 3 Days)
If your concern has not been resolved or you have not received a satisfactory response even after 3 working days, please escalate the issue by sending an email to:
escalation@gharapna.in
We are committed to ensuring your comfort and satisfaction. This escalation matrix is designed to help us serve you better and ensure every concern is addressed appropriately and within a reasonable timeframe.
Thank you for being a valued member of the GharApna community.
Warm regards,
Team GharApna
www.gharapna.in
