Effective Date: 30/09/2025

Welcome to Gharapna. By accessing or using our website, mobile application, or services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before proceeding.

• “Company”, “We”, “Us”, “Our” – refers to Gharapna, its subsidiaries, employees, and representatives.

• “User”, “You”, “Tenant”, “Guest” – refers to any individual using our website, app, or renting a property listed through us.

• “Property Owner/Partner” – refers to landlords, managers, or operators listing properties with Gharapna.

• “Services” – refers to accommodation discovery, verification, digital payments, and co-living/PG management support offered by Gharapna.

• Users must be 18 years or older to use our platform.

• Information provided during registration (name, ID proof, contact details, etc.) must be accurate and updated.

• Misuse of the platform for fraudulent, illegal, or abusive activities is strictly prohibited.

• All bookings are subject to availability and verification.

• Rent, deposits, and service charges (if applicable) must be paid as per the agreed schedule.

• Digital payments made through our platform are processed via secure third-party gateways.

• Deposits are refundable subject to deduction of damages, unpaid dues, or breach of terms as per property rules.

• Tenants must comply with the house rules of the property, including hygiene, conduct, noise levels, and guest policies.

• Illegal activities, possession of banned substances, or misconduct inside the premises will lead to immediate eviction without refund.

• Property Owners are responsible for maintaining hygiene, providing agreed amenities, and ensuring safety within their premises.

• Gharapna verifies property details to the best of its ability but does not guarantee uninterrupted services, maintenance, or owner commitments.

• Gharapna is a facilitator and not the direct lessor/landlord. The rental agreement is between the tenant and the property owner.

• We are not liable for disputes, damages, theft, or accidents occurring at the property.

• Cancellations must be requested in writing/email before the move-in date.

• Refunds, if any, are processed as per the property’s cancellation policy.

• Booking/service fees charged by Gharapna (if applicable) are non-refundable.

• User data (KYC, payment info, contact details) is collected solely for service delivery and legal compliance.

• We do not sell or misuse personal data. Refer to our Privacy Policy for detailed information.

• Gharapna reserves the right to suspend or terminate a user’s access in case of:

  • Violation of Terms & Conditions.

  • Fraudulent or illegal activity.

  • Misuse of services.

• These Terms & Conditions are governed by the laws of India.

• Any disputes shall fall under the jurisdiction of Mumbai courts only.

• Gharapna reserves the right to modify or update these Terms & Conditions at any time.

• Users are encouraged to review this page periodically for changes.

For queries, complaints, or clarifications, reach out to:
Gharapna Customer Support
📍 Mumbai / Navi Mumbai
📧 support@gharapna.in